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[Page 2] T H E RULES OF MANAGEMENT A D e f i n i t i v e C o d e f o r M a n a g e r i a l S u c c e s s E X PA N D E D E D I T I O N R I C H A R D T E M P L A R [Page 3] Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Aquisitions Editor: Megan Colvin Senior Marketing Manager: Julie Phifer Assistant Marketing Manager: Megan Colvin Cover Designer: Alan Clements Managing Editor: Kristy Hart Senior Project Editor: Jovana San Nicolas-Shirley Proofreader: Apostrophe Editing Services Senior Compositor: Gloria Schurick Manufacturing Buyer: Dan Uhrig © 2011 by Pearson Education, Inc. Publishing as FT Press Upper Saddle River, New Jersey 07458 Authorized adaptation from the original UK edition, entitled The Rules of Management, Second Edition, by Richard Templar, published by Pearson Education Limited, © Pearson Education 2011. This U.S. adaptation is published by Pearson Education Inc, © 2011 by arrangement with Pearson Education Ltd, United Kingdom. FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, corpsales@pearsontechgroup.com. For sales outside the U.S., please contact International Sales at international@pearson.com. Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Rights are restricted to U.S., its dependencies, and the Philippines. Printed in the United States of America First Printing May 2011 ISBN-10: 0-13-273310-2 ISBN-13: 978-0-13-273310-6 Pearson Education LTD. Pearson Education Australia PTY, Limited. Pearson Education Singapore, Pte. Ltd. Pearson Education North Asia, Ltd. Pearson Education Canada, Ltd. Pearson Educación de Mexico, S.A. de C.V. Pearson Education—Japan Pearson Education Malaysia, Pte. Ltd. Library of Congress Cataloging-in-Publication Data Templar, Richard, 1950-2006. The rules of management : a definitive code for managerial success / Richard Templar. — Expanded ed. p. cm. Rev. ed. of: The rules of management : a definitive code for managerial success. 2005. ISBN 978-0-13-273310-6 (pbk. : alk. paper) 1. Management. 2. Executives. 3. Executive ability. I. Title. HD31.T45 2011b 658—dc22 2011011469 [Page 4] Part I Managing Your Team . . . . . . . . . . . . . . . . . . . . . . . 1 1 Get Them Emotionally Involved . . . . . . . . . . . . . . . . . . . . . . .4 2 Know What a Team Is and How It Works . . . . . . . . . . . . . . . .6 3 Set Realistic Targets—No, Really Realistic . . . . . . . . . . . . . .8 4 Hold Effective Meetings…